Shipping and Returns

Dispatch Time
Items will be dispatched same day if your order is received before 10:30am.

Delivery Time
Items will often arrive within 2-3 working days, however allow up to 5 WORKING days for delivery, after you receive your email notification that your item has been sent.

Postage and Couriers
Smith & ARROW use Royal Mail or Parcelforce throughout the UK.

Refunds
Smith & ARROW will offer a refund on your product under the following conditions:

  • Buyer is not satisfied with item or item is defective in some way.
  • Item must be returned within 14 days of receipt and in good condition
  • The buyer must pay for the return shipping costs, unless it is a shipping or item delivery error that Smith & ARROW have made

Passing of Property and Risk

Goods supplied by the Seller to the Buyer shall be at the Buyer’s risk immediately upon delivery to the Buyer, into the Buyer’s custody or at the Buyer’s direction (whichever happens first). The Buyer shall insure the goods from the time of that delivery at its cost against ALL risks as the Buyer thinks appropriate, and shall note the interest of the Seller on the insurance policy, and shall produce a certificate to this effect to that Seller upon request.

The Buyer shall ensure that the Seller’s products are used only by professionally trained individuals and that all safety procedures outlined on the products, as well as those safety requirements relating to the machinery used with the Seller’s products, as well as all Industry Safety Standards, and all Industry Occupational Health and Safety Standards, are strictly adhered to. The Buyer shall have in place all systems and procedures required to ensure that all staff training relating to the proper use of the Seller’s products, as well as the monitoring of that use, is implemented professionally and vigorously.